Legal & Privacy

Launch to Lead Engineering ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Personal Information You Provide:

• Contact Information: Name, email address, phone number, LinkedIn profile (optional)
• Professional Information: Current company, job title, career goals, education, work history, skills
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Session Notes: Information discussed during coaching sessions, career challenges, goals, strategies
• Communications: Email correspondence, strategy session notes, feedback surveys

Automatically Collected Information:

• Website Usage: IP address, browser type, device information, pages visited, time spent on pages
• Cookies: We may use cookies and similar tracking technologies to improve your website experience

2. How We Use Your Information

We use collected information for the following purposes:

• Provide Coaching Services: Deliver personalized career coaching, prepare session materials, track progress
• Communication: Schedule sessions, send reminders, respond to inquiries, provide updates
• Payment Processing: Process payments, manage billing, handle refunds
• Service Improvement: Analyze trends, improve coaching methods, develop new resources
• Marketing: Send occasional newsletters, promotional offers, or coaching tips (with your consent)
• Legal Compliance: Comply with legal obligations, enforce our terms, protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (payment services like Zelle/Venmo, video conferencing platforms like Zoom/Google Meet, email services, cloud storage)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share information (e.g., testimonials, success stories)

4. Third-Party Services We Use

Our services integrate with the following third-party platforms:

• Payment Services: Zelle, Venmo (subject to their privacy policies)
• Video Conferencing: Zoom, Google Meet (subject to their privacy policies)
• Email Communications: Google Workspace (subject to Google's privacy policy)
• Cloud Storage: Google Drive (subject to Google's privacy policy)
• Analytics: Google Analytics (subject to Google's privacy policy)

These third-party services have their own privacy policies. We encourage you to review them.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Password-protected accounts and systems
• Regular security assessments

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing coaching services
• Comply with legal obligations (tax records, business records)
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial records)

You may request deletion of your information at any time (subject to legal retention requirements).

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out: Unsubscribe from marketing emails (use the unsubscribe link in emails)
• Data Portability: Request your information in a machine-readable format
• Restriction: Request limitation on how we process your information

To exercise these rights, contact us at contact@launchtolead.io.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Analyze traffic and user behavior

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

Our services are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:
Email: contact@launchtolead.io
Website: LaunchToLead.io

This Refund Policy outlines our approach to refunds, cancellations, and satisfaction commitments.

1. General Refund Policy

Services are non-refundable once delivered. This means:

• Completed coaching sessions cannot be refunded
• Payment for attended sessions is final
• Materials and resources provided during sessions remain non-refundable

This policy protects both parties and ensures committed engagement in the coaching process.

2. The Launch Blueprint Guarantee™

We stand behind our coaching with The Launch Blueprint Guarantee™:

Complete the Launch Path program, do the work, and if you don't walk away with:

• A completely transformed resume that actually sounds like you
• 15+ powerful STAR examples ready to deploy in any interview
• 10x more confidence in telling your career story

...we'll keep working with you at no extra charge until you do.

Requirements: To qualify for this guarantee, you must:

• Attend all scheduled coaching sessions
• Complete all assigned exercises and homework between sessions
• Actively participate in the coaching process
• Communicate any concerns before the final session

Your success is my priority. I only succeed when you succeed, and I'm dedicated to making sure you get real value from our work together.

3. First Session Evaluation

After your first coaching session:

• If you feel the coaching isn't a good fit, please let me know immediately
• We'll discuss your concerns and determine if adjustments can address them
• If we mutually agree that coaching isn't the right solution, we'll work together to find an alternative approach
• In exceptional circumstances where the coaching relationship clearly isn't working, we may offer a partial resolution on remaining sessions

Note: The first session itself is non-refundable, but we want to ensure you're comfortable continuing before moving forward with the rest of your package.

4. Unused Sessions

Package Not Started:

• If you haven't attended any sessions yet, you may request a refund
• A processing fee (10% or $50, whichever is less) may be deducted for administrative costs
• Request must be made at least 48 hours before your first scheduled session

Package Partially Completed:

• Completed sessions are non-refundable
• Remaining unused sessions may be eligible for partial credit toward future services or adjusted packages
• Contact us to discuss options if you need to discontinue coaching mid-package

5. Payment Plan Considerations

Split Payment Plans:

• If you stop payment after the first installment, access to remaining sessions is suspended
• The first payment covers completed sessions; no refund is provided
• To resume, you must complete the remaining payment

Pay in Full Packages:

• You've paid upfront for all sessions
• Completed sessions are non-refundable
• Contact us if circumstances change and you need to pause or adjust your package

6. Force Majeure & Exceptional Circumstances

If unforeseen circumstances prevent us from delivering your coaching services:

• Coach Unavailability: If I become unable to provide services due to illness, emergency, or other circumstances, you'll receive a refund for undelivered sessions
• Technical Issues: If persistent technical problems prevent session delivery, we'll reschedule at no additional cost or provide alternative solutions
• Major Life Events: If you experience significant life changes (medical emergency, relocation, etc.) that prevent participation, contact us to discuss options

7. No-Show & Cancellation Policy

As outlined in our Terms of Service:

• Late Cancellations: Sessions cancelled with less than 24 hours notice are considered completed and non-refundable
• No-Shows: Missed sessions without prior notice are counted as completed and non-refundable
• Proper Cancellation: Cancel at least 24 hours in advance to reschedule without penalty

8. Dispute Resolution Process

If you have concerns about value, service quality, or billing:

• Step 1: Contact us immediately at contact@launchtolead.io
• Step 2: We'll schedule a call to discuss your concerns and explore solutions
• Step 3: We'll work together in good faith to find a resolution that addresses your concerns
• Step 4: If needed, we'll involve a neutral third party for mediation

Most concerns can be resolved through direct communication. We're committed to finding fair solutions.

9. Chargeback Policy

Please contact us before initiating a chargeback. Chargebacks have significant costs and administrative burden. If you have billing concerns:

• Contact us first to resolve the issue directly
• We'll work quickly to address legitimate billing errors
• Unauthorized chargebacks may result in termination of services and collection of owed amounts

10. Our Commitment

While our refund policy protects both parties, here's what you can always count on:

• Flexible Approach: We'll adapt strategies if something isn't working
• Open Communication: We encourage honest feedback at any time
• Additional Support: We'll provide extra resources, guidance, or session time when needed
• Fair Treatment: We'll consider each situation individually and treat you fairly
• Value Focus: We're committed to ensuring you get meaningful value from our work together

11. Questions About Refunds

If you have questions or concerns about our refund policy, payment terms, or need to discuss your specific situation:

Email: contact@launchtolead.io
Website: LaunchToLead.io

We're here to help and committed to working through any concerns together.